Quality Policy

The Quality Policy of SERMES CRO S.L. has the ultimate purpose of contributing to the development of medicinal products in order to improve the quality of life of people and to become a reliable provider of clinical research services, following the strictest quality criteria in order to maintain the excellency in the carried out tasks.

SERMES CRO S.L., as a Special Employment Centre, is committed to disabled talent and works with highly qualified professionals. Working with our company means working with a committed, experienced, and efficient team.

The company strives to be the best clinical research service provider for its clients (pharmaceutical companies, biotech companies and independent investigators) through:

  • Excellence: striving for excellence in everything we do for our clients and employees.
  • Trust: a reliable company which can be trusted, both by our clients and employees, as well as for our providers.
  • Flexibility: solving our clients’ needs and adapting ourselves to each situation.
  • And inclusion: looking for stable and sustainable growth for all our interest groups (employees, clients, providers, and society in general).


The Quality Policy of SERMES CRO S.L. is based on the constant search for continuous improvement in the provision of our services, having as its objectives:

  • The management of clinical trials complying with the highest quality standards, regulatory compliance, and profitability.
  • The maintenance of the highest training standards and professionalism of our staff in the activities that they carry out on a day-to-day basis, and the management of the best use of our human and material resources in favor of client satisfaction.
  • Risk management as a basic pillar on which to work upon, in order to guarantee the best possible preventive tool, and thus, the daily business efficiency that characterizes us.
  • The full transparency of our Quality and Performance purposes to the company as well as to our stakeholders.


In order to ensure the compliance with legal requirements, SERMES CRO S.L. develops its activity complying with the Good Clinical Practices, quality management systems based on ISO (International Organization for Standardization) standards, and with Farmaindustria Code of Conduct.

The Management and the organization at all levels of SERMES CRO S.L. demonstrate their total commitment to the Quality Management System through the communication and provision of this Quality Policy to all interested parties, as appropriate.